Joanna FCustomer Service Representative
About Me
I am a highly results-oriented individual with over 10 years of experience in customer service. I thrive in team settings and work efficiently to solve customer problems while remaining cool under pressure. With my last few years of employment being remote, I have also learned that I am extremely comfortable with being independent and providing only the highest quality of work with minimal supervision. This shines through with my performance each and every day and with the quality of work I provide.
I am highly skilled in live chat, email and phone support. I am familiar with many remote tools such as Zendesk, Freshdesk, LiveChat, Slack and Hipchat to name a few. I also am a very quick learner and catch on to new systems and programs with ease.
Recommendations
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PA & Secretarial ServicesRated as an Expert
June 2019 -
Customer Support & ServiceRated as an Expert
May 2019Really great to work with - really knowledgeable and willing to dig into things.
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Customer Support via Help Desk for an Online StoreRated as an Expert
May 2019Quantifiable results, exceptional communication - very easy to work with.
Professional Experience
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Personal Assitant
May 2019 - PresentPersonal assistant to the company partners as well as implemented various business operational process improvements with regard to the timeous and accurate taking and sending of minutes from meetings across the business.
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Customer Support Agent
April 2014 - May 2019Responsible for the customer support desk with regard to customer billing compliants and queiries as required day in and day out.