Zandi DCustomer Support Speciliast
About Me
Customer Support Specialist offering 6+ years of experience in Customer Support positions combined with enthusiasm for taking on challenging team and customer needs. Open and clear communicator with a well-organized approach and conscientious nature. Familiar with e-commerce, app development and transportation industry, customer preferences and local laws, company policies and other regulations.
Expert with ZenDesk and Intercom for ticket management.
Fully proficient in Phone support | E-Mail Support | Live-Chat Support. Experienced working in a fast-paced environment with a heavy influx of tickets. Provided primary customer support to internal and external customers in a fast-paced environment as a bilingual agent. Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. Answered an average of 150-200 emails & 25-30 calls per day, addressing customer inquiries, solving problems and providing product information.
Recommendations
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PA & Secretarial ServicesRated as an Expert
June 2019 -
Customer Support & ServiceRated as an Expert
May 2019Really great to work with - really knowledgeable and willing to dig into things.
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Customer Support via Help Desk for an Online StoreRated as an Expert
May 2019Quantifiable results, exceptional communication - very easy to work with.
Professional Experience
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Personal Assitant
May 2019 - PresentPersonal assistant to the company partners as well as implemented various business operational process improvements with regard to the timeous and accurate taking and sending of minutes from meetings across the business.
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Customer Support Agent
April 2014 - May 2019Responsible for the customer support desk with regard to customer billing compliants and queiries as required day in and day out.