Leila HCustomer Service Liason

About Me

When serving customers, I put myself in their shoes and stay there until their needs are met, thereby giving the issue my all in order to get lasting resolution. Through my work-related and educational experience, I have expanded my abilities to provide excellent customer service in a professional manner.

My background in the people service industry has equipped me with superior organizational facilities and time management skills. I have outstanding problem-solving skills that allow me to respond to customer’s complaints or issues in a professional manner. Diligence and efficiency are my keywords which are reasons enough for me to do an amazing job.

My background lies in successfully maintaining superior customer relationships and providing outstanding service and support to meet, and surpass expectations and requirements. I am empathetic, responsive, patient, and conscientious. Throughout my career, I have managed customer communications and initiatives to realize improved customer service, satisfaction, and retention.

Recommendations

  • PA & Secretarial ServicesRated as an Expert

    June 2019
  • Customer Support & ServiceRated as an Expert

    May 2019

    Really great to work with - really knowledgeable and willing to dig into things.

  • Customer Support via Help Desk for an Online StoreRated as an Expert

    May 2019

    Quantifiable results, exceptional communication - very easy to work with.

Professional Experience

  • Personal Assitant

    May 2019 - Present

    Personal assistant to the company partners as well as implemented various business operational process improvements with regard to the timeous and accurate taking and sending of minutes from meetings across the business.

  • Customer Support Agent

    April 2014 - May 2019

    Responsible for the customer support desk with regard to customer billing compliants and queiries as required day in and day out.